Returns & Exchanges

At Brown's Shoe Fit WDM, we want you to love your footwear. If you are not completely satisfied with your purchase, you may return or exchange unworn merchandise in its original packaging within 30 days of purchase.

1

Verify Condition

Ensure your shoes are in brand-new, unworn condition and include all original tags and the manufacturer's box.

2

Gather Documentation

Locate your original sales receipt or order confirmation email to ensure a smooth and rapid processing of your refund.

3

Choose Return Method

Bring your items directly to our West Des Moines storefront for an immediate exchange or mail them back to our returns department.

4

Receive Refund

Once inspected, we will issue a refund to your original payment method or provide store credit for your next favorite pair of shoes.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing