Frequently Asked Questions
Everything you need to know about shopping with Brown's Shoe Fit WDM.
How do I ensure I'm ordering the correct shoe size?
We recommend referring to our specific brand size charts. Since fit can vary between manufacturers, we also suggest visiting our West Des Moines location for a professional fitting if you are unsure.
What is your return policy for online orders?
We accept returns of unworn merchandise in its original packaging within 30 days of purchase. Please include your packing slip to ensure a smooth refund process.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location within the United States.
Do you offer professional shoe fittings in-store?
Yes! Our West Des Moines staff are experts in gait analysis and proper measurement to help you find the perfect pair for your foot shape and activity level.
Can I exchange a pair of shoes I bought online at your retail store?
Absolutely. You can bring your online purchase and receipt to our West Des Moines storefront for an exchange or store credit, provided the shoes are in new condition.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover, as well as digital payment options like Apple Pay and Google Pay.